Conversational AI &
Automation Platform

Develop scalable voice assistants and chatbots for virtually any use case to improve your service and efficiency, save costs and focus on your core business.

Advantages

Intelligent conversations

  • Flexibility for end users to describe the request in own words and high recognition rates of even complex requests
  • Improved service through 24/7 availability and no waiting times
  • Instant support and faster case processing

Technologies behind

  • Proprietary automatic speech recognition, biometrics and analytics technology in real-time
  • Platform combining linguistic and machine learning Natural Language Understanding and Processing approaches
  • Real-time Human in the Loop AI training features

Technologies behind

  • Proprietary automatic speech recognition, biometrics and analytics technology in real-time
  • Platform combining linguistic and machine learning Natural Language Understanding and Processing approaches
  • Real-time Human in the Loop AI training features

Automated processes

  • Broad set of automation and integration capabilities to simplify complex processes
  • Extensive and highly customizable tool kit for omnichannel integration for all media channels
  • Bidirectional-Realtime-Multimodal interaction for better workflow

Distinctive Feature

Pioneers in multimodal AI

Started in 2016 developing a middle layer platform for speech (not only for chat) – possible due to own speech technology by Chief Scientist Jeff Adams, former head of research and development for Nuance and of Amazon team developing "Alexa"

Focus on multimodal design from the beginning – to enable highly flexibility and modularity in the application
Extremely good price-performance ratio compared to other providers – due to high scalability and strong adaptability of own technology

Projects

majBOT – Hybrid model of intelligent technology and human touch

The solution combines a deep understanding of the dialogs and processes involved in CX management (Majorel) with a next-gen conversational AI platform (OmniBot). majBOT's CX designers create the dialogs and train the bot continuously. Supported by natural language processing (NLP) and a human-like voice, the bot takes over defined requests. majBOT's customer care professionals are there to help your customers whenever needed.
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majBOT – Hybrid model of intelligent technology and human touch

The solution combines a deep understanding of the dialogs and processes involved in CX management (Majorel) with a next-gen conversational AI platform (OmniBot). majBOT's CX designers create the dialogs and train the bot continuously. Supported by natural language processing (NLP) and a human-like voice, the bot takes over defined requests. majBOT's customer care professionals are there to help your customers whenever needed.
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Particip.ai – AI Powered Participation on Information for Everyone

Particip.ai CCC – Crises Contact Centers – supports refugees and people in crises regions with accessible and objective information. With guidance and orientation Particip.ai connects people in need with the right NGOs and public institutions. In parallel, Particip.ai supports NGOs and public institutions with structured information and offload their contact centers.

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Conversational AI & Automation Platform

References

One Conversational AI and Automation Platform for all people and use cases

Volkswagen

Industry/Production

Completely voice driven, real-time virtual assistant user interface for the advanced state of the art virtual reality-based design and manufacturing operations software for VW's design and production process

  • Voice control for substantially all functions of the virtual reality software platform through voice commands

  • Shortened time for multiple-step functions: a single, simple verbal command can replace 3 to 5 or more function click

  • Hands-free mobility through complete voice command and control functionality

  • Quickly become power-user with help of the virtual assistant explaining and showing the users how to perform

  • Voice recognition even through all the background noise by customization of speech recognition models

EWE

Service Center

Virtual assistant for outbound telephony for appointment for installation of new telephone connection with multiple appointment and address options

  • Expansion of service capacities through telephone calls even outside normal service hours

  • Focus on core business through process automation and optimization

  • Fast, accurate and precise answers without waiting times

Majorel

Social Impact

Corona Information and Service hotline as a voice conversational AI telephone bot (OmniBot) with real-time supervision by live agents (Majorel) for use in public services.

  • Feature list: Answering FAQ, providing real-time statistics, self-diagnostic survey, automated process for making a vaccination appointment and for registration on a waiting list

  • Advantages: 24/7 availability, no waiting times, decreasing rate of unanswered call, quickly handled concerns, automated processes

  • Usability: for inbound calls at any time, for outbound calls to contact people who are eligible for vaccination and when vaccination appointment is available

Piloted with the policy "Chatbots RESET. A Framework for Governing Responsible Use of Conversational AI in Healthcare"

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